If you are convinced that you did not purchase a membership on any of our sites and that your credit card was used fraudulently please let us know. We will refund the amount in all cases of fraud.
Whether you have your account information or not, we can guide you through the process of canceling your subscription.
We understand that sometimes our members' life circumstances change. If you have met someone special (please share your success story by emailing firstname.lastname@example.org) or you just haven't had time to use the service, let us know. In any case that it is clear you have not used the service, we will issue an immediate refund.
We are more than happy to cancel your account for you at any time. You can contact us via chat, phone or email--whichever is the most convenient for you. We will cancel your account right away.
Of course :) We actually prefer to engage our customers directly. We can be reached by chat, phone or email. If it's easier for you, we will call you wherever you are in the world (even the North Pole) to make sure you understand the nature of the charge you see on your credit card statement. And if there's been a mistake, we are committed to making things right.
Whether you’re seeking more information or you have questions about an existing account, please reach out and let us know. You can contact us via chat, phone or email--whichever is the most convenient for you.