To provide an effective, responsive, user-friendly customer focused facility and technical support service to all I T users in the Trust. To ensure all the calls are properly documented and provide talk-through solutions by telephone, rectify basic faults and allocating calls requiring further assistance to appropriate Engineer. To undertake and provide basic management reports and surveys. I was the first point of contact for customers/visitors onsite, dealing with queries, taking phone calls were my day-to-day tasks. I believe this role helped me improve and strengthen my communications skills.